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Terms of Service

Last updated October 27, 2026

These terms are an agreement between you (or the company you represent) and InnovativeLabs ("Spinbox", "we", "us") for the use of Spinbox, including the website at spinbox.io, your account at app.spinbox.io, and the mailboxes and domains we set up for you. By creating an account or buying from us you agree to these terms.

1. Your account

You must be at least 18 and able to enter a contract. Keep your login details safe; you're responsible for activity under your account, including anyone you share it with.

2. Plans and billing

  • Mailbox plans are billed in advance, monthly or yearly, in US dollars. Your price per mailbox depends on how many you have, as shown on our pricing page. A bigger plan never costs less than a smaller one. A yearly plan costs the same as 10 months.
  • New domains you buy from us are paid when you order them and renew yearly at the price shown when you buy. Domains you already own and connect to Spinbox are free.
  • Upgrades take effect right away and are prorated: you pay only for the time left in your current period. Downgrades take effect at the end of your paid term, including moving from yearly to monthly.
  • Plans and domains renew automatically until you cancel. You can cancel at any time from Plan & billing in your account; cancellation takes effect at the end of your paid term and your mailboxes keep working until then.
  • We never add charges without asking you first. Using more than your plan never triggers an automatic extra charge.
  • Fees are non-refundable except where the law requires otherwise.
  • Payments are processed by Stripe. Your card statement may show our payment account's name followed by "SPINBOX".

3. Acceptable use and anti-spam

Spinbox mailboxes are for legitimate business outreach. You agree that you will:

  • Follow all laws that apply to your messages, including CAN-SPAM, GDPR, CASL and similar rules.
  • Only contact people you have a lawful basis to contact, and honor every unsubscribe and opt-out promptly.
  • Use accurate sender information and subject lines, and include a working unsubscribe method and your physical business address.
  • Stay within any sending limits we set for your mailboxes.

You agree that you will not:

  • Send spam, phishing, malware, or deceptive, fraudulent or illegal content.
  • Use purchased or scraped lists in ways the law doesn't allow, or contact people who have opted out.
  • Send content about illegal goods, adult content, gambling, or get-rich-quick, debt and similar high-risk offers.
  • Impersonate anyone, hide your identity, or use domains you don't have the right to use.
  • Try to get around sending limits or our abuse protections, or interfere with the service.

We may suspend or limit mailboxes, or close accounts, that break these rules or harm our deliverability, our customers or email recipients, with or without notice.

4. Your domains and content

Domains you bring stay yours and stay with your current provider; you give us permission to set up the records needed for your mailboxes. Domains you buy from us are registered for your use while you keep paying for them. You keep ownership of your messages and other content, and you're responsible for them and for your right to use them.

5. Third-party services

You can connect your mailboxes to sending tools you choose. Your use of those tools is governed by their own terms, and we aren't responsible for them.

6. Availability and changes

We work to keep Spinbox available and may improve or change features over time. If we make a change that materially reduces your paid plan, we'll tell you in advance.

7. Deliverability

We set up your mailboxes and their DNS records, but inbox providers make their own decisions. We don't guarantee delivery, inbox placement, replies or meetings.

8. Disclaimers and limitation of liability

Spinbox is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, and we aren't liable for indirect, incidental, special or consequential damages, or lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

9. Indemnity

You'll defend and indemnify us against claims arising from your content, your messages or your breach of these terms or the law.

10. Termination

You can cancel at any time. We may suspend or end your access if you break these terms. After your account closes you can ask us to export or delete your data, subject to legal record-keeping.

11. Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

12. Changes to these terms

We may update these terms. If changes are material we'll tell you by email or in your account before they take effect. Continuing to use Spinbox means you accept the updated terms.

13. Contact

InnovativeLabs
Email: hello@spinbox.io